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Returns & Exchanges

Don't love your purchase from the CSU Bookstore? Return it!

We want you to be happy with every purchase you make at the CSU Bookstore. If you are not happy, we will make it right. 

If your order is damaged or incorrect, please call our Order Fulfillment Department at (970) 491-0904 or email [email protected], and we will make it right!

What is the Return Policy? 

CSU Bookstore will accept returns for 30 days after the original purchase. All merchandise returns must be in new condition with all original tags and packaging. All returns must be accompanied by the original receipt. 

Electronics such as calculators and headphones must be returned unopened within 10 days of purchase. 

Sale and clearance items are non-returnable. 

Textbooks and course materials have a separate return policy, posted on this page. 

Any applicable shipping charges are NON-REFUNDABLE. 

How do I return an item?

You can return your merchandise to the CSU Bookstore one of two ways:

  • Bring your purchase and receipt to any CSU Bookstore location.
  • Send your return to the CSU Bookstore with your original receipt and our Merchandise Return Form to:

    CSU Bookstore
    Attn: Returns
    8035 Campus Delivery
    Fort Collins, CO 80523-8035
Please note: Customers are responsible for return shipping costs to the CSU Bookstore. We recommend sending your return using a carrier that offers tracking and insurance. USPS First Class or Priority Mail are usually the most cost effective options.

What do I include with my return?

If you are sending a return to us, please print and enclose the CSU Bookstore Merchandise Return Form. This form helps our student employees process your return efficiently.

Download Merchandise Return Form

Misdirected Returns

The CSU Bookstore can only exchange or refund items purchased from our website at or purchases made at our CSU Bookstore and CSU Ram Zone locations. We cannot provide refunds for CSU Rams gear purchases made at the Canvas Stadium locations or other websites selling CSU Rams gear. 

The CSU Bookstore is not responsible for accepting, safekeeping, or returning any items returned to us in error, including items not purchased from the CSU Bookstore or Ram Zone, or rental books returned to the wrong bookstore. Misdirected returns are handled on a case-by-case basis, and may be refunded to a CSU Bookstore Gift Card, or returned to sender at the sender's expense. 

Textbook and Course Material Returns

Textbook and Course Material Return Policy

Textbook and course materials are exempt from our 30 day return policy. Please check the bottom of your receipt, packing list, or ask a CSU Bookstore employee for return deadlines.

Bring your return and original receipt to the CSU Bookstore during the return period for a refund. 

Save your receipt! CSU Bookstore requires a receipt for textbook returns. 

Shipping charges are non-refundable. 

Textbooks must be returned with all access codes and supplemental material enclosed.

Scratched-off and revealed access codes are non-returnable.

Art and Lab kits are non-returnable once opened.

Online Returns

Send your textbooks before the return deadline notated on your packing list/receipt to: 

CSU Bookstore
Attn: Returns
8035 Campus Delivery
Fort Collins, CO 80523-8035

Customers are responsible for return shipping costs on textbook returns. Customers can take advantage of USPS Media Mail, a low-cost, traceable mailing method available for textbooks and printed materials. Visit for details. 

Shipping charges are non-refundable.

Textbook Rental Returns

For textbook rental returns, please send your student ID number and rental books to:

CSU Bookstore
Attn: Rebecca/Rental Returns
8035 Campus Delivery
Fort Collins, CO 80523-8035

Customers are responsible for return shipping costs. Please visit our Rental Returns information page for more textbook rental return details.

Rental Return Info
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